Shipping policy

Thank you for choosing Gravity Mat! We’re committed to getting your order to you quickly and safely.

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Once your order ships, you'll receive a confirmation email with tracking information.

  • We do not ship on weekends or U.S. national holidays.

U.S. Domestic Shipping

  • Standard Shipping (3–5 business days)

  • We ship via USPS, UPS, or FedEx depending on destination and package size.

Delivery Issues

If your package is marked as delivered but hasn’t arrived:

  • First, check with neighbors or your local delivery provider.

  • Then, contact us at support@gravitymat.com for help resolving the issue.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.

Delays & Exceptions

Please note: shipping carriers may experience delays during peak seasons, severe weather, or unexpected disruptions. While we’ll do everything we can to assist, these delays are out of our control.

Still have questions? Reach out to us anytime at support@gravitymat.com — we’re here to help!